Sales Policy
Effective Date: February 17, 2025
At Peppiskinne, we are committed to providing a luxurious and transparent shopping experience. This Sales Policy outlines our terms regarding pricing, promotions, payment methods, order processing, shipping, and customer rights. By placing an order with Peppiskinne, you agree to the terms outlined below.
1. Pricing & Product Availability
✅ Fair & Competitive Pricing:
- All product prices listed on peppiskinne.com are in [currency] and are subject to change without prior notice.
- Prices include applicable taxes where required but do not include shipping fees, which will be calculated at checkout.
✅ Limited Stock & Availability:
- Some high-demand luxury fashion, limited-edition watches, and exclusive perfumes may have limited availability.
- We reserve the right to cancel or modify orders if an item becomes unavailable after purchase. In such cases, a full refund or alternative product option will be provided.
✅ Pricing Errors & Adjustments:
- If a pricing error occurs, we reserve the right to cancel any order placed at an incorrect price. We will notify you and offer a refund or the opportunity to purchase at the correct price.
- Promotional prices and discounts cannot be applied retroactively to past orders.
📌 Peppiskinne ensures fair and competitive pricing but reserves the right to make changes as necessary.
2. Promotions, Discounts & Sales Events
Peppiskinne offers exclusive sales events, seasonal promotions, discount codes, and limited-time offers to enhance your shopping experience.
Promotional Terms:
✔ Discount codes must be entered at checkout and cannot be applied after an order has been placed.
✔ Some promotions may be exclusive to select items, brands, or categories.
✔ Limited-time offers are subject to stock availability and cannot be extended beyond the stated period.
✔ Discounts cannot be combined with other offers unless explicitly stated.
✔ Items marked as “Final Sale” or “Clearance” are non-refundable and non-returnable unless defective.
📌 Peppiskinne reserves the right to modify or terminate promotions without prior notice.
3. Payment Methods & Order Processing
We offer secure and flexible payment options to ensure a smooth checkout experience.
Accepted Payment Methods:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal & Digital Wallets
✔ Bank Transfers (for high-value transactions upon request)
✔ Buy Now, Pay Later (BNPL) Options (available for eligible orders)
📌 Payment Security: All transactions are encrypted using SSL encryption to ensure the highest level of security.
4. Order Confirmation & Processing Time
✔ After placing an order, you will receive a confirmation email with your order details.
✔ Orders are typically processed within [X] business days (excluding weekends & holidays).
✔ If an item is out of stock or delayed, our team will notify you with an estimated fulfillment time or alternative product options.
📌 Pre-Orders & Special Orders: Some luxury fashion pieces or watches may be available for pre-order or custom order. Estimated delivery times will be communicated before checkout.
5. Shipping & Delivery Policy
Peppiskinne offers fast, reliable, and insured shipping worldwide.
✅ Shipping Methods:
- Standard Shipping (Estimated Delivery: [X] Days)
- Expedited Shipping (Estimated Delivery: [X] Days)
- Express Priority Shipping (Estimated Delivery: [X] Days)
✅ Shipping Fees & Insurance:
- Shipping costs vary based on order value, destination, and selected shipping method.
- Orders above [X] amount may qualify for free shipping (terms apply).
- All luxury items are fully insured against loss or damage during transit.
📌 International Orders: Customers are responsible for customs duties, VAT, or import taxes based on their country’s regulations.
📌 For full details, refer to our Shipping Policy.
6. Returns, Refunds & Exchanges
Peppiskinne ensures a customer-friendly return and refund process. Please refer to our Refund and Returns Policy for details.
✔ Eligible returns must be requested within [X] days of delivery.
✔ Refunds will be processed to the original payment method within [X] business days.
✔ Defective or incorrect items will be replaced or refunded at no cost.
📌 Final Sale Items: Certain products, including opened fragrances, personalized items, and clearance items, are non-returnable.
7. Cancellations & Order Modifications
Order Cancellations:
- Orders may be canceled within [X] hours after purchase for a full refund.
- Once an order has been processed or shipped, cancellations are not possible.
Order Modifications:
- If you need to change an address, modify an item, or update payment details, please contact info@peppiskinne.com within [X] hours of placing the order.
- After processing, changes are no longer possible.
📌 For full details, refer to our Refund and Returns Policy.
8. Fraud Prevention & Security
To ensure the safety of our customers and protect against fraud, we:
✔ Verify high-value transactions before processing.
✔ May request additional identification for security purposes.
✔ Monitor orders for suspicious activity and reserve the right to cancel fraudulent transactions.
📌 If your payment is flagged for security reasons, our team will reach out for verification.
9. Customer Service & Support
At Peppiskinne, we value our customers and strive to provide exceptional support.
✔ Live Support: Our customer service team is available via email and phone for inquiries.
✔ Luxury Concierge Services: Need personalized recommendations? Our fashion and fragrance experts are here to assist.
✔ Loyalty Program: Returning customers enjoy exclusive benefits, early access to sales, and VIP promotions.
📌 For immediate assistance, contact us at info@peppiskinne.com.
10. Contact Us
For any sales-related inquiries, payment concerns, or order issues, reach out to us:
📍 Address: Po Box 804, Middletown, California
📞 Phone: (707) 987-2828
📧 Email: info@peppiskinne.com
🌐 Website: peppiskinne.com
🔒 Peppiskinne ensures a transparent and seamless shopping experience. Shop with confidence and experience the finest in luxury fashion, watches, and perfumes.