Delivery Policy

Effective Date: February 17, 2025

At Peppiskinne, we are committed to providing fast, reliable, and secure delivery services to our valued customers. This Delivery Policy outlines our shipping methods, estimated delivery times, tracking options, and important terms for domestic and international shipments.

By placing an order on peppiskinne.com, you agree to the terms outlined below.

1. Order Processing Time

✅ Standard Processing Time: Orders are processed within [X] business days after payment confirmation (excluding weekends & holidays).
✅ High-Demand & Custom Orders: Some luxury or limited-edition items may require additional processing time. Estimated fulfillment times will be communicated at checkout.
✅ Order Verification: For high-value transactions, additional security checks may be required. If verification is needed, we will contact you via email or phone.

📌 Processing time does not include shipping transit time.

2. Shipping Methods & Estimated Delivery Times

We offer a variety of domestic and international shipping options to suit your needs.

Shipping Method	Estimated Delivery Time	Tracking & Insurance
Standard Shipping	[X] – [X] business days	✅ Yes
Expedited Shipping	[X] – [X] business days	✅ Yes
Express Shipping (Priority)	[X] business days	✅ Yes
International Shipping	Varies by destination	✅ Yes

📌 Delivery times may be affected by customs clearance, carrier delays, or unforeseen circumstances.

3. Shipping Costs & Free Shipping Eligibility

💎 Shipping Rates: Shipping costs vary based on order value, destination, and selected shipping method.
💎 Free Shipping: We offer free standard shipping on orders over [X] within eligible regions (terms apply).
💎 Expedited & Priority Shipping Fees: Costs are calculated at checkout based on the destination and service level selected.

📌 Shipping fees are non-refundable unless an error is made by Peppiskinne.

4. International Shipping & Customs Fees

Peppiskinne proudly ships worldwide. However, international customers should be aware of the following:

🌍 Customs Duties & Import Taxes:

International orders may be subject to customs duties, VAT, or import taxes, which are determined by your local customs authority.
These fees are not included in the purchase price and must be paid by the recipient upon delivery.
If an order is refused due to unpaid customs fees, no refund will be issued for shipping costs.

🌍 Restricted Items & Prohibited Destinations:

Some luxury items, such as perfumes containing alcohol, may be subject to shipping restrictions in certain countries.
If your country has restrictions, we will contact you before processing your order.

📌 We recommend checking with your country’s customs office before placing an order.

5. Order Tracking & Delivery Updates

📦 Tracking Information:

Once your order is shipped, a tracking number will be sent via email.
You can track your order through our Order Tracking Page or the carrier’s website.

📦 Delivery Confirmation:

Orders may require a signature upon delivery for security purposes.
If no one is available to sign, the carrier may attempt redelivery or hold the package at a local facility.

📦 Lost or Delayed Packages:

If your package is delayed or lost in transit, contact us immediately at info@peppiskinne.com so we can assist with the carrier.
Peppiskinne is not responsible for delays caused by shipping carriers, customs clearance, or force majeure events.

📌 For missing or delayed orders, please allow additional processing time during peak seasons.

6. Shipping Address & Order Changes

✏ Address Accuracy:

Customers must provide a correct and complete shipping address at checkout.
Peppiskinne is not responsible for orders shipped to incorrect addresses provided by customers.

🔄 Order Modifications:

If you need to update your shipping details, contact us within [X] hours of placing your order.
Once an order has been processed or shipped, address changes cannot be made.

📌 If an incorrect address results in a failed delivery, customers will be responsible for additional shipping fees to reship the order.

7. Undeliverable & Returned Packages

If a package is returned to us due to:
🚫 Incorrect or incomplete address provided by the customer
🚫 Failure to pay customs fees (for international orders)
🚫 Multiple failed delivery attempts by the carrier

The following options will be available:
✔ Reshipping the order (additional shipping fees may apply).
✔ Issuing a refund minus original shipping costs (for eligible returns).

📌 Refunds will not be issued for refused or abandoned international shipments.

8. Damaged, Missing, or Stolen Packages

🚨 Damaged Packages: If your order arrives damaged, take clear photos of the package and item and contact us within [X] days for a resolution.
🚨 Missing Items: If part of your order is missing, check your tracking updates, as some items may ship separately. If unresolved, contact us.
🚨 Stolen Packages: Peppiskinne is not responsible for stolen packages marked as ‘Delivered’ by the carrier. We recommend selecting a secure delivery location or opting for signature confirmation.

📌 Customers are responsible for filing claims with the carrier for lost or stolen shipments.

9. Expedited & Priority Orders

For urgent orders, we offer expedited and priority shipping options:
✔ Orders placed before [X] PM (local time) will be processed the same day.
✔ Orders placed after this cutoff will be processed the next business day.

📌 Expedited shipping applies to transit time, not order processing time.

10. Special Circumstances (Holidays, Weather, Force Majeure)

During peak shopping seasons, holidays, or extreme weather conditions, shipping may be delayed due to high demand or uncontrollable factors.

If a shipment is delayed due to an unforeseen force majeure event (e.g., natural disasters, government restrictions, strikes), Peppiskinne will work with shipping carriers to resolve the issue but cannot guarantee a specific delivery timeframe.

📌 We recommend placing orders early during peak seasons to avoid delays.

11. Contact Us

For any shipping-related inquiries, please contact our support team:

📍 Address: Po Box 804, Middletown, California
📞 Phone: (707) 987-2828
📧 Email: info@peppiskinne.com
🌐 Website: peppiskinne.com

🔒 Peppiskinne is dedicated to providing a smooth, secure, and luxurious delivery experience. Shop with confidence knowing your order is in expert hands.