Return Policy – Effective November 8, 2024
At Peppiskinne, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return process. Please review the terms below to understand how our return policy works.
1. Return Eligibility
We accept returns for most products within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:
- Item Condition: The item must be unused, unworn, and in its original condition with all tags, packaging, and receipts attached.
- Timeframe: Returns must be initiated within 30 days from the date of purchase (as shown on the receipt or order confirmation).
- Exclusions: Some items are non-returnable, including:
- Personalized or custom-made items (e.g., engraved watches or customized perfumes).
- Final sale items, which are clearly marked as non-returnable.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Customer Service: Reach out to our customer service team via email or phone with your order number and reason for return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to send the item back.
- Package the Item: Ensure that the item is securely packaged in its original packaging to prevent damage during return shipping.
- Ship the Item: Return the item to the address provided by our customer service team. You are responsible for the shipping costs associated with returns, unless the item is defective or incorrect.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer service team to discuss the availability and process for an exchange. If the exchange is requested, the original item must meet our return eligibility criteria.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will offer a full refund or exchange for any items that are defective or have been damaged during shipping. We may require photographic evidence of the damage to process the return.
5. International Returns
For international orders, the return process remains the same; however, customers are responsible for any return shipping costs and may be subject to customs fees. We recommend using a trackable shipping service to return items.
6. Processing Time
Refunds and exchanges typically take 5-10 business days after we receive your returned item. You will be notified via email once your return has been processed.
7. Contact Information
If you have any questions regarding our Return Policy or need assistance with a return, please contact us at:
- Street: Po Box 804 Middletown, California
Phone number: (707) 987-2828
Email: info@peppiskinne.com
Website: peppiskinne.com